Information We Collect

Running a financial records platform means we need certain information to provide you with quality service. Here's what we collect and why it matters.

Personal Information You Provide

When you register for our services or contact us, you might share:

• Your full name and contact details (email address, phone number)
• Business information if you're representing a company
• Financial documentation you choose to upload for record-keeping
• Payment information when you subscribe to our services
• Any correspondence you send us through our contact forms

Automatically Collected Information

Like most websites, we collect some technical data automatically. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve our platform and fix bugs that might affect your experience.

How We Use Your Information

We're pretty straightforward about this. Your information helps us run the service you signed up for. That's the main thing.

• Providing access to your financial records storage and management tools
• Processing your subscription payments and sending receipts
• Responding to your support requests and answering questions
• Sending important updates about our service (not marketing spam unless you opt in)
• Improving our platform based on how people actually use it
• Complying with legal obligations under Australian financial regulations

We don't sell your data to third parties. Never have, never will. Your financial information is sensitive, and we treat it that way.

Data Storage and Security

Your records are stored on secure Australian servers with encryption both in transit and at rest. We use industry-standard security measures, though honestly, no system is 100% bulletproof. That said, we take every reasonable precaution to protect your information.

Our Security Measures Include

• AES-256 encryption for stored financial documents
• SSL/TLS encryption for all data transmitted between you and our servers
• Regular security audits and vulnerability assessments
• Restricted access to personal data (only authorized staff who need it for their work)
• Multi-factor authentication for account access
• Regular backup systems with encrypted storage

Data Retention and Deletion

We keep your information for as long as you maintain an active account with us. Once you close your account, things get a bit more nuanced because of financial record-keeping requirements.

The seven-year retention period aligns with Australian Taxation Office requirements. Even if you want everything deleted immediately, we're legally required to maintain certain financial records. After the retention period expires, we permanently delete your data from our systems and backups.

Your Rights Under Australian Law

You have several rights when it comes to your personal information. These aren't just nice-to-haves – they're legal requirements we take seriously.

Access and Correction

You can request a copy of all personal information we hold about you. We'll provide this within 30 days, usually much faster. If you spot anything that's incorrect or out of date, let us know and we'll fix it promptly.

Data Portability

Want to move your financial records to another service? We'll export your data in a commonly used format (CSV or PDF) so you can take it with you. No lock-in, no hassle.

Withdrawal of Consent

If you've opted into marketing communications or certain data uses, you can withdraw that consent anytime. Click the unsubscribe link in any email, or contact us directly. Your core service won't be affected.

Lodging a Complaint

If you believe we've mishandled your personal information, you can lodge a complaint with us first. We'll investigate and respond within 30 days. If you're not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC).

Sharing Your Information

We share your information only when necessary to provide our services or when legally required. Here's the complete list:

Service Providers

We work with carefully vetted third-party providers for specific functions like payment processing, cloud hosting, and customer support tools. These providers only receive the minimum information needed to perform their specific service, and they're bound by strict confidentiality agreements.

Legal Requirements

Sometimes we're legally obligated to disclose information – for example, if we receive a valid court order or subpoena, or if required by the Australian Taxation Office. We'll notify you if this happens unless legally prohibited from doing so.

Business Transfers

If zolaveniqra is acquired or merges with another company, your information would likely transfer to the new entity. We'd notify you beforehand and ensure the new owners commit to protecting your data under terms at least as protective as this policy.

Cookies and Tracking

We use cookies to keep you logged in and remember your preferences. That's about it. We don't use advertising cookies or track you across other websites.

• Essential cookies: Required for login and basic functionality
• Preference cookies: Remember your settings and language preferences
• Analytics cookies: Help us understand which features people use most (anonymized data)

You can disable cookies in your browser settings, though some features might not work properly without them. The analytics cookies are optional – you can opt out through your account settings.

International Data Transfers

Your data is stored on servers located in Australia and doesn't leave the country under normal circumstances. If we ever need to transfer data internationally (say, for specialized technical support), we'll ensure the receiving country has adequate privacy protections or we'll use approved safeguards like standard contractual clauses.

We prioritize keeping Australian data in Australia. It's simpler, faster, and keeps everything under Australian privacy law.

Changes to This Policy

Privacy laws evolve, and so does our service. When we update this policy, we'll post the new version here with an updated date at the top. For significant changes that materially affect your rights, we'll email you directly at least 30 days before the changes take effect.

We recommend checking this page periodically, especially if you're concerned about how your data is handled. The date at the top shows when we last made changes.

Children's Privacy

zolaveniqra is designed for adults managing financial records. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.