What Are Cookies and Why We Use Them

Cookies are small text files that websites store on your device. They help us remember your preferences and understand how people interact with our financial records platform. Think of them as digital sticky notes that make your browsing experience smoother.

We've been using these technologies since we launched in 2019, and they've helped us improve our services based on real user behaviour. Some cookies are necessary for basic functionality—like keeping you logged in—while others help us understand which features people actually use.

Types of Tracking We Use

How Long We Keep This Data

Different tracking technologies have different lifespans. Session cookies disappear when you close your browser. Preference cookies might stick around for a year so we remember your dashboard settings. Analytics data gets aggregated and anonymized within 14 months.

We don't keep identifiable tracking data longer than necessary. Once we've learned what we need from usage patterns, the individual data points get deleted or fully anonymized.

Taking Control of Your Browser

Every browser gives you tools to manage cookies. The process varies slightly depending on what you're using, but here's the general approach for popular browsers:

Keep in mind that blocking all cookies will break certain site functions. You might find yourself logged out constantly or unable to save preferences. Most people find a middle ground works best—allowing first-party cookies while blocking third-party tracking.

Third-Party Services We Work With

We use Google Analytics to understand site usage patterns. We've configured it to anonymize IP addresses and respect Do Not Track signals. We also work with payment processors who set their own cookies during transaction flows—these follow PCI compliance standards and we don't control them directly.

Our hosting provider, located in Sydney, uses minimal tracking to prevent malicious activity and manage server resources. These logs get deleted after 30 days unless there's a security incident we need to investigate.

Updates to This Policy

We review and update this document annually, or whenever we change how we use tracking technologies. The last major revision happened in March 2025 when we tightened our data retention periods and added clearer descriptions of each cookie type.

If we make significant changes that affect your privacy, we'll notify you through your account dashboard and via email. You won't need to take any action unless you want to adjust your preferences.